If you are unable to keep up your payments on your loan because you have experienced an unforeseen event, such as illness, injury, loss of employment, end of a relationship or any other reasonable cause you may be able to ask us to vary the terms of your Credit Contract Agreement by way of a hardship variation
What to do if you experience unforeseen hardship
Apply to us in writing or by email explaining your reason for the hardship variation and request one of:
- An increase in the term of your credit agreement by reducing the amount due on each payment due date and increasing the number of payments.
- A postponement of certain payments.
- Both 1 & 2: Postpone some payments and pay smaller amounts over a longer period.
Send your application for a hardship variation to us in writing by letter, or email.
Please contact us if you need any help.
Conditions and approval
All applications are subject to approval and at times we may require supporting information (such as proof of income and evidence of your unforeseen hardship, we aim to make the process as quick and stress free as possible.
If you take too long to apply for a hardship variation, or if your application doesn’t meet the hardship variation criteria, we may not be able to consider your request.
If we agree to your request, you will need to sign a hardship variation to the agreed changes.