Disputes resolution

We do everything we can to give top friendly service but f you are not satisfied, or if you have a suggestion or a complaint, please contact us, by telephone, email or in writing.

We have a robust internal complaints process and undertake to investigate your concerns promptly and fairly.

Independent disputes resolution scheme

If we are not able to resolve your complaint and a dead lock situation is reached between you and us, you may refer the matter to an independent disputes resolution scheme operated by Financial Disputes Resolution Service ( FDSR ) by emailing – enquiries@fdrs.org.nz or free calling on 0508337 337.

We have 40 days to respond to your complaint.

Full details of how to access the FDRS scheme can also be obtained on their web site.

There is no cost to you to use the services of FDSR.

We are a member of an independent disputes resolution scheme operated by Financial Resolution Service (“FDRS”) .

Financial Services Complaints Limited

  • Telephone: 0800 347 357 or 04 472 3725                 
  • Fax: 04 472 3727
  • Email:  info@fscl.org.nz
  • Website:   www.fscl.org.nz 
  • Postal address:  P O Box 5967, Lambton Quay, Wellington 6145

FSCL Membership Number

Our FSCL Membership Number: 4827